The glamour has gone out of supermarkets.
—Prof. Jeremy Baker
ESCP Business School, Oct 2014
Prof. Baker pretty much hits the nail on the head, here: what modern supermarkets most certainly lack is glamour.
When I pulled up at Sainsbury's last week, would it really have been too much to ask for the foreign gentlemen in the car park who offered to wash my car to have worn something a bit more glamorous than damp-looking, brown overalls? Sequins, perhaps, or maybe even a top-hat. Furthermore, within the store itself, I can't help thinking they missed a golden opportunity recently when they installed new spotlights in the bananas section. Would a chandelier or two really have been all that out of place? And as for Deidre on the checkout: a very nice lady, I'm sure, but I reckon someone more of the calibre of Scarlett Johansson, say, or Cate Blanchett, might add a certain je ne sais quoi.
Of course, where the supermarkets really missed a trick was at George Clooney's wedding last week. A civil ceremony in Venice is all well and good, but I'm sure, for the right financial incentive, the star of Ocean's Eleven would have been just as happy to lead his blushing bride down the Home Baking aisle at the Dewsbury branch of Lidl.
Tesco and Sainsbury's are in a bit of a mess at the moment. Put me in charge, and I'll soon add a touch of Hollywood sparkle.